Privacy Policy

Last updated: November 2024

Introduction

Bloom-moss ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consultancy services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when using our website or services, including:

• Contact information such as name and email address
• Business information including company name and site details
• Service enquiry details and correspondence
• Feedback and survey responses

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide requested services
• Communicate about service delivery and scheduling
• Send service-related documentation and reports
• Improve our website functionality and user experience
• Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: to deliver services you have requested
• Legitimate interests: to improve our services and communicate relevant information
• Consent: where you have explicitly agreed to specific processing activities
• Legal obligation: to comply with applicable laws and regulations

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with website hosting and business operations
• Professional advisers including legal and accounting professionals
• Regulatory authorities when required by law

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records are typically retained for seven years following completion of services.

Your Rights

Under applicable data protection legislation, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request transfer of your data to another organisation
• Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:

Bloom-moss
47 Commerce House
Granville Street
Birmingham B1 2LQ
Email: [email protected]

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised.